It can be important to find a service provider that you can rely on, to build a relationship over time. Reason being -this service provider may need to perform additional services later. The lower price services will usually show to be less-than-reliable for long term needs. Race is Different.
Many clients have complained about pesky hourly fees. Such as the computer consultant who will try to spend that extra 15-30 minutes onsite, just to charge an extra fee. Independent Contractors may charge reasonable hourly rates in some cases. When they rely on service-hours to make a living, their goal is to bill as many as possible.
In the case of Independent IT Contractors- many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades Master of None. The result is- it may take significantly longer to fix the same type of issue a Specialized Technician would have fixed in 1 hour.
While it’s hard to honestly say that we are “The Best Business Application Software Consulting Company”, we strive to maintain a value-driven approach to all the professional services offered by our firm – including our consultation services. We’ve spent years becoming an established IT infrastructure and software expert. During these years, our team’s “collective intelligence” has gained plenty of unique experience in all areas of the business process. Our experts are unlikely to be confused even by complex issues if they may arise. When you evaluate cost, response time, reliability, collective knowledge (across the board), efficiency and effectiveness, you will see that we provide a significant degree of value as a consulting business.
In short, not all managed IT service providers offer software programming services. Many large managed IT service providers have more robust service and performance capabilities. Because of this strong service capacity, larger managed service companies have in-house capabilities to provide software services. In the case of our company, the business is built onto an application-driven website, and this is an initial showcase of our software capabilities. The options are endless.
We are Enterprise Grade: San Diego Tech Support is an enterprise-level business. We run and operate in the same fashion as any other enterprise-level business. We have internal employees, processes, standard operating procedures, and client satisfaction requirements.
Additional Manpower equates to Specialized Service Offerings: You can trust San Diego Tech Support with your Business IT Support needs. We employ a solid team to support small businesses and enterprise-level organizations. We provide specialists in various support categories and complete customer service, and we can accommodate changes in client demands.
An established Business Model: Our business model is unique. Our sophisticated service delivery and pricing models enable our business to maintain operational stability but not hurt client organizations. Our internal service dispatch processes and customer satisfaction requirements are detail-oriented.
San Diego Tech Support is a smaller local company but directly attached to the parent company Race Computer Services racecs.com. San Diego Tech Support is also in direct contact with several other IT support organizations, such as Pop Quiz Computers, popquizmsp.com, and others.
San Diego Tech support is a locally run and operated business when evaluated independently. However, with our helpdesk and service network, we retain the service level of a national service provider with a dedicated service desk, dispatching capabilities, extensive onsite support, and customer support services on par with any national IT services firm.
Most IT service providers have limitations with service delivery capability. In one-person or two-person tech shops, service delivery for corporate businesses with significant IT Support needs may find a local service provider less than adequate. San Diego Tech Support resolves these service delivery limitations with an entire team and scalable service offerings.
Our tech team collectively has more than 150 years of combined experience, and their skill sets encompass every area of small business and enterprise-grade IT support services.
San Diego Tech Support typically supports client businesses generating 2 million dollars per year or more in revenue, with respectable profit margins. While we don’t provide specific minimums for new clients, our services offer an advantage for most small businesses. Still, companies with 2 million in revenue or more may experience an additional value for our services. We prefer to work with clients we can help. This enables us to develop a long-term relationship with our clients and helps us keep a win-win relationship with them. We help them, and they help us!
We don’t always require a monthly service plan for all our services; however, most businesses will require ongoing IT support services. Many small business owners may have an accurate identification regarding the level of need for technology maintenance and proactive services. Sometimes it’s because companies are operating on fragile margins.
Technology and businesses are both complex- in their ways. Using our service, you can leverage our expertise to make your business and technology work well together, turning technology challenges into seamless productivity. The output creates efficiency for your business, increasing productivity and profitability. As a tenant of our IT Management Services, you can capitalize on the gains of effective IT automation in your company.
Our service model and pricing structure allow us to create a happy medium between price and value for our clients. This secret mix enables us to grow our business and support your business technology systems effectively and reliably- while also helping our client organizations to advance.