About Our San Diego

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A Reliable partner you can Trust

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A Reliable partner you can Trust

About Our San Diego IT Company: San Diego Tech Support Is a local branch, but part of an Established IT Support Company.

Originated in New Jersey.  The business was originally built on a framework designed and destined to become a National IT Support Corporation. Configured with attention to detail, key business systems and process development lead to the expansion from New Jersey to local business locations throughout the entire country.   located in Southern California- but roots in New Jersey.  This is an example of the level of dedication that each and every small business owner should expect from their managed IT service provider.

about us
Is San Diego Services the Best Managed IT Services Provider (MSP) to Support Our ongoing business needs?

San Diego Tech Support incorporates the core values, teams and business processes from a successful IT Support And IT Services Parent Organization into a new region.  On account of our systems, processes, procedures and people surrounding IT Management and IT Security, we’re able to deliver cost-effective solutions that meet business goals, and oftentimes exceed business goals, while not sacrificing timeliness, price effectiveness, responsiveness and reliability.

Our Mission: To Create a Value-Driven Business Experience for Our Clients by using Technology and Business Process Automation to create efficiency and scalability.

We’re a client-faceted IT Support and Services Business, (with a twist).  Originally Based in New Jersey, we’ve been able to grow and scale our business through solving business challenges in the Technology Services Marketplace.

Our business is Unique: Solving Business Challenges. We’ve been able to resolve a widespread business problem for small businesses who need technology services.  We’ve done this in a very innovative and effective way.  San Diego Tech Support is a child company of Race Computer Services LLC www.racecs.com.  We use the business infrastructure and back end helpdesk and technical support stack to deliver and distribute managed service offerings locally to our San Diego Businesses.

The key differentiator between us and others is our unique value proposition.   The bulk of our back end processes rely on our platform style business model from our parent organization.  This enables us (and ensures that we can) offer technical services (many different specialized skillsets) to a variety of different businesses in many different areas.  Utilizing our core team (Cyber Security Experts and Systems administrators) in combination with an extended service distribution network if you have offices in external locations.

We are different breed of Managed Service Provider, because we're more customer-service focused.

Many Managed IT Services Businesses and Tech Support Companies in the IT Support category have good technical capabilities.  They are great at solving technical challenges.  But sometimes, they’re not so effective in solving business challenges, and many lack customer service skills.  In many cases, businesses have a unique set of needs and require specialized technology skill sets (which may not be offered) by a standard IT Support Company, or a run of the mill IT Services Consultant.

Benefits of our Managed IT Services Programs. IT Challenges= Solved: Relax and allow your team to rely on our internal team for your tech support needs. Specialization in IT Services offered.

Specialized Service Providers have a strong ability to perform specific tasks surrounding specific technology types.  This enables them to define project-based pricing, or a project-based cost estimate (with a max ceiling on hours / price).  This equates to a trustworthy estimate without the hidden surprises.  You’ll have max expenditure factored in as well (before you start the job). 

 No more hourly services with no ceiling.   Many clients are being charged in a fashion where they won’t know what it costs until they’re about 15 hours into the project (and have no identifiable end in sight).  Sometimes it can be scary when it seems like a project has no end in sight.  Freelancers and independent consultants will oftentimes abuse service hours (utilize them at a rapid rate).  In many cases this is out of alignment with the cost-control side of your business (and it turns your technology into a burden rather than an asset).  

Pricing Models that Actually work for your business (not against your business). 

 Perhaps you’ve received an IT Services bill with the details and value missing from the billable hours on the invoice.  With Race, there’s no more hourly services being charged without specific documentation regarding time spent and services performed.  Many businesses have been left in the dark regarding detailed information surrounding services provided, time spent, and other communication-related service items.

Phone Calls= Answered.  (Emails = Responded to). 

Gone are the days of waiting on the IT guy to get to your phone call.  IT Consultants and tech support freelancers are good people in most cases, but they have a limited upper limit that creates an upper threshold and equals to support limitations.  As a result, they may be stuck with a large client, or they may have too many smaller clients to support a business with a diverse set of technical support needs.

Technology Management = Resolved. 

Since our Internal team can manage your technology, we can provide the same level of documentation for internal and day-to-day IT Services in the same way that we would provide specific documentation surrounding specialized IT Services performed by a Technology Specialist.  Within our managed solutions our internal tech- team will support any specialist, with timelines and enhanced documentation.  We will provide thorough documentation and account for pricing (in projects, monthly charges, billable hours- or whatever they may entail).

Customized Solutions.

No matter your industry and no matter how large or small your organization, our business will tailor a specific solution to fit your precise needs. We work with businesses in manufacturing, construction, real estate, logistics & distribution, accounting & finance, law, and healthcare, our specialty, and we never take a one-size-fits-all approach; we always deliver with a dedicated service touch.

Our Tech Team: 

 Our core team is made up of a secret mix and variety of technical talents, as well as communication talents any small business will need to operate in IT as well as customer service.  Since it’s important that our clients rely on us, we rely strongly on a team which can deliver customer service as a priority.  Many Small Shops have some of the very best technical talent onboard, but they lack the customer-service aspect of the business.  We invite you to use our service and see how this added element works well for your business.

Our Service Distribution Network (extended team of specialists).

 We have direct access to platform services, which enable you to leverage both normalized and standard technology services, as well as highly specialized technology skill sets in multiple locations.  This provides you access to on demand resources in a way where you have more control, a higher level of efficiency, budget controls, and expenditure guidelines all incorporated into your service agreement. And a management team on the backend for service management and documentation at no additional burden.

Business Types we Support:

San Diego Tech Support provides a variety of services for a wide range of business types, from industrial, logistics and software firms, to start-ups, e-commerce giants and service industries.  Most of our client organizations have a strong business need for technology related services, but they also have a value for technical services.  We would consider most of our clients to be technical strategists versus technically dependent.

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We are Enterprise Grade: San Diego Tech Support is essentially an enterprise-level business.  We run and operate in the same fashion as any other enterprise-level business.  We have internal employees, processes, standard operating procedures and client satisfaction requirements.

Manpower = Specialized Services:  You can trust San Diego Tech Support with your enterprise-level IT support because we have the staff to support enterprise-level organizations with the appropriate support, adequate customer service, and flexibility to accommodate change in client demands.

An established Business Model:  Our business model is unique.  We have a sophisticated service delivery model, pricing models that enable our business to maintain operational stability, but not hurt client organizations.  Our internal service dispatch processes and customer satisfaction requirements are detail-oriented..

San Diego Tech Support is a smaller local company, but directly attached to the parent company Race Computer Services racecs.com. San Diego Tech Support is also affiliated with several other IT support organizations, such as Pop Quiz Computers popquizmsp.com as well as others.

 

When evaluated independently, San Diego Tech support is a smaller operation, but when evaluated from a capability point of view, San Diego Tech Support retains the service level of a national service provider with a dedicated service desk, dispatching capabilities, extensive onsite support, and customer support services on par with any national IT services firm.

Most IT service providers have limitations with service delivery capability.  In one-man or two-man tech shops, service delivery for corporate businesses with a large degree of IT Support needs may find a local service provider less than adequate.  San Diego Tech Support resolves these service delivery limitations with a full team and scalable service offerings.

Our tech team collectively has more than 150 years of combined experience, and their skill sets encompass every area of small business and enterprise-grade IT support services.

San Diego Tech Support typically supports client businesses generating 2 million dollars per year or more in revenue, with respectable profit margins.  While we don’t provide specific minimums for new clients, we feel that our services would provide an advantage for most small businesses, but businesses with 2 million in revenue or more may experience an additional value for our services.  We prefer to work with clients we can help.  This enables us to develop a long term relationship with our clients, and it helps us keep a win-win relationship with our clients.  We help them, and they help us!

We don’t always require a monthly service plan for all of our services, however, most businesses do need ongoing support service related to IT.  Many small business owners are not aware of the need for technology maintenance and proactive services.  Sometimes it’s because businesses are operating on very thin margins.  

 

Technology systems are complex, and businesses are also complex.  We need to utilize as much information in business and technology to create a happy medium between price and value.  This is the secret mix that enables us to grow our business, AND support your business effectively and reliably.

 

In order for us to develop enough revenue to support our business and grow our business, we do need clients who value IT.  Additionally, we need to make sure that our clients have the ability to grow and scale their businesses.  This puts our business in a place where we can grow with our clients.

Client Testimonials
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Our IT Support Team

Brian Murphy

Customer Leaison

Brian Murphy

CSO

Brian Murphy

Help Desk

Richard Race

Chief Executive Officer

Sean Wahl

Customer Leaison

Client Feedback
We’ve remained a loyal customer because they provide consistent, diligent, and excellent service

Rob - Springfield Candy

Race Comouter Services replaced my old camera sustem with a now HO camera sustom

Stephen P. - Detitta C.P.A

It was a pleasure to have you guys working with us on our Windows 7 upgrade project

lan S

Excellent Customer Service and His cost was quite reasonable

Rich T