Remote Support Services

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A Reliable partner you can Trust

Looking For Something Else? Search Here

A Reliable partner you can Trust

San Diego Tech Support Provides a Remote Technical Support
For Small Businesses Across Southern California

San Diego Tech Support is here to take the tech management off your plate. We will make it easy for your businesses to factor out the technology frustrations for your business IT needs. As a remote support service provider, we can offer your business unlimited tech support at one low rate rate.



Client organizations in San Diego and throughout southern California have utilized our tech team for many years, and because of our reputation, most of them will use our services for years to come. This is a testament to the process, quality, customer experience, support level and overall client experience that our services offer. Rely on the technical expertise of our tech team and their ability to solve any IT issue using the latest in remote support tools and methods.

Wireless Network Installation Service
With Remote Technical Support Services From San Diego Tech Support You Will Gain:
Looking For Fast Support?
Remote Technical Support Is A Cost-Effective, Smooth And Simple Pathway For Businesses To Factor Out Burdensome IT Challenges For Your San Diego Business
Remote IT support can act as the first step in the technical diagnostic process. Remote support services are also far less costly than onsite support. If you’re a small business owner, remote assistance can provide the best value to resolve issues with your devices and systems. If needed, additional a la carte services like data recovery and repair service can be employed to get your systems back up and running smoothly.
As an additional benefit, remote IT support can be a huge help when you’re dealing with multiple offices or remote employees. These users can connect via VPN or maybe they’re just working from the cloud. Sometimes users working from home may need technical help. In the case of remote work staff, we can integrate remote services into a managed services plan, or possibly even offer remote services as a stand alone service offering. San Diego Tech Support provides help for all of your remote users, in all use-cases. Enjoy the features and benefits of a remote team that can help with all tech challenges.
Depending On Your Specific Plan, You Can Gain:
Small Businesses Have These Key Issues With IT Service Providers, Specifically Regarding Remote Support Services And Remote Management Services
Over the years of providing managed IT services and network support services for a variety of different clients, we've heard several complaints about previous providers. In many instances, it’s not the fault of the service providers in question. Oftentimes, the client dissatisfaction is just due to the nature of one-man service shops or two-person tech support companies. Companies with this type of structure can’t deliver and scale an operationally mature service model unless-they have only several clients.
Two Of The Most Common Issues Are Reliability And Pricing
Two of the most common issues are pricing, and reliability:
Reliability

It can be important to find a service provider that you can rely on, to build a relationship over time. Reason being -this service provider may need to perform additional services later. The lower price services will usually show to be less-than-reliable for long term needs. Race is Different.

Pricing

Many clients have complained about pesky hourly fees. Such as the computer consultant who will try to spend that extra 15-30 minutes onsite, just to charge an extra fee. Independent Contractors may charge reasonable hourly rates in some cases. When they rely on service-hours to make a living, their goal is to bill as many as possible.

In the case of Independent IT Contractors- many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades Master of None. The result is- it may take significantly longer to fix the same type of issue a Specialized Technician would have fixed in 1 hour.

VS

IT Consultant
Local Service Contractor (Computer Guy) Arrangements For Remote Support Services Usually Fail For The Following
Trusted IT Support Company
Managed Services Agreements Which Include Remote Support Don’t Usually Fail The Same Reasons
Is San Diego Tech Support The Best Service Provider For Your Remote IT Services?
With so many tech services and managed IT service providers in the market offering online tech support services, it’s hard to say that we are “The Best Service Provider” for your IT needs. We always strive to be a competitive, top tier service provider by offering a unique total value proposition across the board- and because of this, many businesses rely on our services.
Additionally, we are a local branch, associated with a larger, trusted, and nationally recognized IT service and cybersecurity service provider. Our technical services follow industry-guidelines, and we will meet mandated compliance regulations (as needed). We strive to provide top-tier service by offering a unique total value proposition when all aspects are considered. Our partnerships with Microsoft and Google enable us to offer email support and Office support effectively.
When you evaluate cost, response time, reliability, knowledge across the board, efficiency and effectiveness, you will see that we are priced very competitively. Collectively, our tech team covers all areas where small to medium sized businesses may rely on a partner for remote cybersecurity and tech support services.
If you’re ready for a Managed Service, partner with our Tech Team:
Are you ready to take your IT support to the next level?

Contact us today. Tell us more about your business, and what you’re looking for. We would appreciate the opportunity to learn more about your business. Based on your details- we can explain to you how our Managed IT Services can benefit your business.

 

Feel free to reach out by filling out the contact form. We’ll be able to supply you with pricing in a timely fashion.

    Additional Data Center services Provided by San Diego Tech Support
    Comanaged IT Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Complete IT Technology Outsourcing Service

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Does Managed IT Services Save you Money?

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    IT Vendor Management Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    IT Project Management Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Managed Data Storage Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Managed IT Services for Small Businesses

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Managed IT Services Pricing

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Frequently Asked Questions
    Managed services providers (MSP) are service companies who provide managed IT services to their clients. A managed service provider delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center. Some of these offerings may include things like help desk services, disaster recovery, managed security services or various cybersecurity services as well as a wide range of cloud computing or cloud-based services.
    Source: https://www.gartner.com/en/information-technology/glossary/msp-management-service-provider
    MSPs may deliver their own native services in conjunction with other providers’ services (for example, a security MSP providing sys admin on top of a third-party cloud IaaS). Pure-play MSPs focus on one vendor or technology, usually their own core offerings. Many MSPs include services from other types of providers. The term MSP traditionally was applied to infrastructure or device-centric types of services but has expanded to include any continuous, regular management, maintenance and support.
    For client businesses, managed service providers are simply an outsourced information technology department. The client organization outsources (through contractual agreement) their IT department functions (in part or in whole) to an outside company, a managed service provider (MSP).
    The MSP is a proactive IT support company. The MSP will proactively handle client IT business processes, network infrastructure and security monitoring in combination with a desired level of strategic decision-making, according to the specifications of the contract. The key here for many organizations is to hire a trusted company to build their IT system the right way and proactively maintain it. This creates an environment which is easy to work with, and one that doesn’t break down often. A win for the client, and a win for the MSP.
    If you’ve ever been in the position of managing a technical employee or staff member, you would understand that this responsibility can become a large burden. In certain cases more than others, computer technicians seem to have a habit of becoming unresponsive or undermotivated over time.
    Often they don’t enjoy working underneath non-technically oriented people. Managed IT service companies have multiple staff-members onboard, and we notice this helps to create a more positive work-environment for the IT service engineers and tech-teams. Additionally, this also enables the MSP to send the technician best suited for the task at hand – increasing operational efficiency. Subsequently managed service businesses easily help mitigate these business process concerns.

    Reactive support (break-fix) models usually fail for the following reasons:


    • The number of hours required can change too rapidly. It can fluctuate from too high for the client one week, and the next week it might be too low for the service provider.
    • Most break-fix tech shops are smaller shops.  They don’t have the capacity that a more operationally mature organization has.  This can result in scheduling problems and lack of availability to provide support.
    • The goals of the service provider and the client are conflicting in nature (the service provider needs more hours; the client wants to continuously reduce hours).
    • Business is relying on non-technical staff to manage an outside IT contractor—these types of relationships fail for a variety of reasons.
    • These issues can be resolved with either on-demand support or managed services (both require management)
    Client Testimonials
    Feeling lost in the jargon?
    Learn about Managed Service related technical terminology to freshen your understanding of the listed terms.
    Our IT Support Team

    Brian Murphy

    Customer Leaison

    Brian Murphy

    CSO

    Brian Murphy

    Help Desk

    Richard Race

    Chief Executive Officer

    Sean Wahl

    Customer Leaison