Onsite Technical Services

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A Reliable partner you can Trust

Looking For Something Else? Search Here

A Reliable partner you can Trust

San Diego Tech Support Provides Onsite Technical Services for
Small Businesses in San Diego and Across Southern California

San Diego Tech Support provides responsive onsite technical service to small businesses in the San Diego area as well as much of Southern California. Businesses in the region have relied on San Diego Tech Support to supply them with reliable and trusted IT solutions for many years.



Together we can create an IT environment and infrastructure for your small business that will leverage technology to meet your unique business needs. We can help you select the services you need that will increase your business productivity and achieve your budget goals. Our affordable services provide many benefits to growing businesses across a range of industries. See what IT solution our tech professionals can implement for you today to keep your business running smoothly.

Wireless Network Installation Service
With On-Site Technical Services from San Diego Tech Support, Combined with a Managed Services Package Your Organization Can Gain:
Looking For Fast Support?
An On-Site Technical Services Program Tailored to Your Business
We are determined to make sure clients gain as much value as they can from our service and support. When outsourcing your IT services, you can trust and rely on our educated tech team of certified experts. Leave your technology frustrations with us, and we’ll care for the onsite technical services that small to medium-size businesses need.
While some managed services IT vendors try to sell you everything in their “technical stack” – we don’t. We enable our clients to run their IT in a way they feel comfortable with. We can provide a hand-off consulting service or actively manage an IT department of professionals for your company. Our business goals are to meet your business needs with the appropriate tools and resources to get the job done.
Onsite Technical Services with San Diego Tech Support will Resolve the Following Challenges:
Small Businesses Have These Key Issues with IT Support Providers
Over the years of providing on-site technical services and network support services for a variety of different clients, we've heard several complaints about previous providers. In many instances, it’s not the fault of the service providers in question. Oftentimes, the client dissatisfaction is just due to the nature of one-man service shops or two-person tech support companies. Companies with this type of structure can’t deliver and scale an operationally mature service model - unless they have only a few clients.
Two of the most common issues are reliability and pricing:
Two of the most common issues are pricing, and reliability:
Reliability

It can be important to find a service provider that you can rely on, to build a relationship over time. Reason being -this service provider may need to perform additional services later. The lower price services will usually show to be less-than-reliable for long term needs. Race is Different.

Pricing

Many clients have complained about pesky hourly fees. Such as the computer consultant who will try to spend that extra 15-30 minutes onsite, just to charge an extra fee. Independent Contractors may charge reasonable hourly rates in some cases. When they rely on service-hours to make a living, their goal is to bill as many as possible.

In the case of Independent IT Contractors- many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades Master of None. The result is- it may take significantly longer to fix the same type of issue a Specialized Technician would have fixed in 1 hour.

VS

IT Consultant
Local Service Contractor (Computer Guy) Arrangements for Onsite Support Usually Fail
Trusted IT Support Company
Managed Services Agreements Which Include Onsite Technical Services Don’t Usually Fail for the Same Reasons
Is San Diego Tech Support the Best Service Provider for Your IT Support Needs?
With so many tech services and managed IT service providers in the market offering onsite technical service solutions, it’s hard to say that we are The Best IT Service Provider for your IT needs. However, we always strive to be a competitive, top-tier service provider by offering a unique total value proposition across the board and because of this many businesses rely on our services.
Additionally, we are a local branch, associated with a larger, trusted, and nationally recognized IT service and cybersecurity service provider. Our technical services follow industry-guidelines, and we will meet mandated compliance regulations as needed. All aspects of your small business are considered to provide a truly customized solution. Our partnerships with Microsoft and Google enable us to offer email support and Office support effectively and speak to our determination to provide the best-in-class service your company deserves.
When you evaluate cost, response time, reliability, knowledge across the board, efficiency and effectiveness, you will see that we are priced very competitively. Collectively, our tech team covers all areas where a small to medium-sized business may rely on a partner for technical services.
If you’re ready for a Managed Service, partner with our Tech Team:
Are you ready to take your IT support to the next level?

Contact us today. Tell us more about your business, and what you’re looking for. We would appreciate the opportunity to learn more about your business. Based on your details- we can explain to you how our Managed IT Services can benefit your business.

 

Feel free to reach out by filling out the contact form. We’ll be able to supply you with pricing in a timely fashion.

    Additional Data Center services Provided by San Diego Tech Support
    Comanaged IT Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Complete IT Technology Outsourcing Service

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Does Managed IT Services Save you Money?

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    IT Vendor Management Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    IT Project Management Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Managed Data Storage Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Managed IT Services for Small Businesses

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Managed IT Services Pricing

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Frequently Asked Questions
    Managed services providers (MSP) are service companies who provide managed IT services to their clients. A managed service provider delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center. Some of these offerings may include things like help desk services, disaster recovery, managed security services or various cybersecurity services as well as a wide range of cloud computing or cloud-based services.
    Source: https://www.gartner.com/en/information-technology/glossary/msp-management-service-provider
    MSPs may deliver their own native services in conjunction with other providers’ services (for example, a security MSP providing sys admin on top of a third-party cloud IaaS). Pure-play MSPs focus on one vendor or technology, usually their own core offerings. Many MSPs include services from other types of providers. The term MSP traditionally was applied to infrastructure or device-centric types of services but has expanded to include any continuous, regular management, maintenance and support.
    For client businesses, managed service providers are simply an outsourced information technology department. The client organization outsources (through contractual agreement) their IT department functions (in part or in whole) to an outside company, a managed service provider (MSP).
    The MSP is a proactive IT support company. The MSP will proactively handle client IT business processes, network infrastructure and security monitoring in combination with a desired level of strategic decision-making, according to the specifications of the contract. The key here for many organizations is to hire a trusted company to build their IT system the right way and proactively maintain it. This creates an environment which is easy to work with, and one that doesn’t break down often. A win for the client, and a win for the MSP.
    If you’ve ever been in the position of managing a technical employee or staff member, you would understand that this responsibility can become a large burden. In certain cases more than others, computer technicians seem to have a habit of becoming unresponsive or undermotivated over time.
    Often they don’t enjoy working underneath non-technically oriented people. Managed IT service companies have multiple staff-members onboard, and we notice this helps to create a more positive work-environment for the IT service engineers and tech-teams. Additionally, this also enables the MSP to send the technician best suited for the task at hand – increasing operational efficiency. Subsequently managed service businesses easily help mitigate these business process concerns.

    Reactive support (break-fix) models usually fail for the following reasons:


    • The number of hours required can change too rapidly. It can fluctuate from too high for the client one week, and the next week it might be too low for the service provider.
    • Most break-fix tech shops are smaller shops.  They don’t have the capacity that a more operationally mature organization has.  This can result in scheduling problems and lack of availability to provide support.
    • The goals of the service provider and the client are conflicting in nature (the service provider needs more hours; the client wants to continuously reduce hours).
    • Business is relying on non-technical staff to manage an outside IT contractor—these types of relationships fail for a variety of reasons.
    • These issues can be resolved with either on-demand support or managed services (both require management)
    Client Testimonials
    Feeling lost in the jargon?
    Learn about Managed Service related technical terminology to freshen your understanding of the listed terms.
    Our IT Support Team

    Brian Murphy

    Customer Leaison

    Brian Murphy

    CSO

    Brian Murphy

    Help Desk

    Richard Race

    Chief Executive Officer

    Sean Wahl

    Customer Leaison