IT Infrastructure and
Operations Support

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A Reliable partner you can Trust

Looking For Something Else? Search Here

A Reliable partner you can Trust

San Diego Tech Support Provides a Technology Infrastructure / Operational Support Services in San Diego County and Throughout Southern California

When it comes to your business needs for infrastructure management services, it can be hard to find a reliable IT operations partner. In certain cases, cost-related business concerns might force many organizations to think that they need to find the cheapest freelance IT operations manager they can possibly find. In many cases, after finding a low-priced administrative technical consultant, the business realizes that the service level is inadequate or the service provider is unreliable.

Perhaps they are reliable at first. When you use them for a larger number of service hours they keep availability, but once you run out of support hours or projects for this person, they may become less than responsive. These freelancers need to adapt to businesses who supply them with as many hours as possible. If you originally intended on this person being reliable when you need them, that may not end up always being the case.

Wireless Network Installation Service
IT Operations Services from San Diego Tech Support Will Provide Your Business With the Following Gains:
Looking For Fast Support?
San Diego Tech Support Tailors IT Infrastructure and Operations Support to Your Business
Many tech shops will try to sell you more than what you need or under-deliver on what they promise. A resolution to this common problem is moving from an independent “IT Guy” or lone freelancer for your IT operations processes and select an actual tech support business for your technical management. In many cases, you will find that a reliable IT operations company is the type of partner you need for your organization and that it doesn’t cost much more than a freelance IT technician. This service management can be offered as an IT consulting service or a full-service, completely managed IT administration and support program. Either of these services are designed to remove the frustrations of business technology and allow you to focus on running your business, while we focus on your technology.
San Diego Tech Support Is Flexible and Easy to Work With
There’s a variety of reasons you may need help with your IT operations, but regardless of your specific requirements, we’re sure you’ve come to the right place. We can provide you with service delivery and a digital transformation that will put your business on par with larger organizations.

Our team is highly experienced in operations control and facilities management issues that pop up with businesses and can work effectively to solve problems that arise. These management roles can be applied to all environments and configurations including on premises technology and cloud computing environments. We can work closely with you, if required, but we are also perfectly fine if you’re looking for more of a hands-off approach. In either case, our operations teams ensure that your technology needs are met and that your infrastructure is well-managed.
Small Businesses Have These Key Issues with IT Support Providers Specifically Regarding Business Continuity Management
Over the years of providing managed IT services and network support services for a variety of different clients, we've heard several complaints about previous providers. In many instances, it’s not the fault of the service providers in question. Oftentimes, the client dissatisfaction is just due to the nature of one-man service shops or two-person tech support companies. Companies with this type of structure can’t deliver and scale an operationally mature service model - unless they have only a few clients.

Two of the most common issues are reliability and pricing:
In the case of independent IT contractors, many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus; they become a jack-of-all-tech-trades and a master of none. The result is that it may take significantly longer to fix the same type of issue a specialized technician would have fixed in one hour. And with consulting services, an hourly fee is simply inconsistent with client goals.
Two of the most common issues are pricing, and reliability:
Reliability

It can be important to find a service provider that you can rely on, to build a relationship over time. Reason being -this service provider may need to perform additional services later. The lower price services will usually show to be less-than-reliable for long term needs. Race is Different.

Pricing

Many clients have complained about pesky hourly fees. Such as the computer consultant who will try to spend that extra 15-30 minutes onsite, just to charge an extra fee. Independent Contractors may charge reasonable hourly rates in some cases. When they rely on service-hours to make a living, their goal is to bill as many as possible.

In the case of Independent IT Contractors- many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades Master of None. The result is- it may take significantly longer to fix the same type of issue a Specialized Technician would have fixed in 1 hour.

VS

IT Consultant
San Diego Tech Support Offers a Wide Range of Managed Services With Support Types Including:
We understand that every business has different technology needs when it comes to infrastructure and operations. We will tailor our service to fit your business needs and goals. We can work within your location, remotely, in your data center, or provide a service that enables support with all those methods if that is needed.
Trusted IT Support Company
IT Operations as a Managed Service

IT operations is just one part of a managed services program. In a managed IT services package, we can provide administration tasks in addition to providing proactive managerial tasks related to other aspects of your network environment and security. Managed IT services are an extremely comprehensive package with multiple benefits that add value to the service.

Managed services could include:
Is San Diego Tech Support the Best Technical Support Service Provider for Your Business Needs?
While it’s hard to honestly say that we are “The Best Tech Support Company”, we strive to maintain a value-driven approach to all the services offered by our firm.

We’ve spent years becoming established IT infrastructure experts. During these years our team’s “collective intelligence” has gained plenty of unique experience in delivering remote and onsite support. Our experts are unlikely to be confused even by complex issues if they may arise.

When you evaluate cost, response time, reliability, collective knowledge (across the board), efficiency and effectiveness, you will determine that while we may not be “cheap,” we provide a large degree of value for the services we offer at any specific price-point.
If you’re ready for a Managed Service, partner with our Tech Team:
Are you ready to take your IT support to the next level?

Contact us today. Tell us more about your business, and what you’re looking for. We would appreciate the opportunity to learn more about your business. Based on your details- we can explain to you how our Managed IT Services can benefit your business.

 

Feel free to reach out by filling out the contact form. We’ll be able to supply you with pricing in a timely fashion.

    Additional Data Center services Provided by San Diego Tech Support
    Comanaged IT Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Complete IT Technology Outsourcing Service

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Does Managed IT Services Save you Money?

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    IT Vendor Management Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    IT Project Management Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Managed Data Storage Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Managed IT Services for Small Businesses

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Managed IT Services Pricing

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Frequently Asked Questions
    Managed services providers (MSP) are service companies who provide managed IT services to their clients. A managed service provider delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center. Some of these offerings may include things like help desk services, disaster recovery, managed security services or various cybersecurity services as well as a wide range of cloud computing or cloud-based services.

    Source: https://www.gartner.com/en/information-technology/glossary/msp-management-service-provider

    MSPs may deliver their own native services in conjunction with other providers’ services (for example, a security MSP providing sys admin on top of a third-party cloud IaaS). Pure-play MSPs focus on one vendor or technology, usually their own core offerings. Many MSPs include services from other types of providers. The term MSP traditionally was applied to infrastructure or device-centric types of services but has expanded to include any continuous, regular management, maintenance and support.
    For client businesses, managed service providers are simply an outsourced information technology department. The client organization outsources (through contractual agreement) their IT department functions (in part or in whole) to an outside company, a managed service provider (MSP).

    The MSP is a proactive IT support company. The MSP will proactively handle client IT business processes, network infrastructure and security monitoring in combination with a desired level of strategic decision-making, according to the specifications of the contract. The key here for many organizations is to hire a trusted company to build their IT system the right way and proactively maintain it. This creates an environment which is easy to work with, and one that doesn’t break down often. A win for the client, and a win for the MSP.
    If you’ve ever been in the position of managing a technical employee or staff member, you would understand that this responsibility can become a large burden. In certain cases more than others, computer technicians seem to have a habit of becoming unresponsive or undermotivated over time.

    Often they don’t enjoy working underneath non-technically oriented people. Managed IT service companies have multiple staff-members onboard, and we notice this helps to create a more positive work-environment for the IT service engineers and tech-teams. Additionally, this also enables the MSP to send the technician best suited for the task at hand – increasing operational efficiency. Subsequently managed service businesses easily help mitigate these business process concerns.

    Reactive support (break-fix) models usually fail for the following reasons:


    • The number of hours required can change too rapidly. It can fluctuate from too high for the client one week, and the next week it might be too low for the service provider.
    • Most break-fix tech shops are smaller shops.  They don’t have the capacity that a more operationally mature organization has.  This can result in scheduling problems and lack of availability to provide support.
    • The goals of the service provider and the client are conflicting in nature (the service provider needs more hours; the client wants to continuously reduce hours).
    • Business is relying on non-technical staff to manage an outside IT contractor—these types of relationships fail for a variety of reasons.
    • These issues can be resolved with either on-demand support or managed services (both require management)
    Client Testimonials
    Feeling lost in the jargon?
    Learn about Managed Service related technical terminology to freshen your understanding of the listed terms.
    Our IT Support Team

    Brian Murphy

    Customer Leaison

    Brian Murphy

    CSO

    Brian Murphy

    Help Desk

    Richard Race

    Chief Executive Officer

    Sean Wahl

    Customer Leaison