support protocol

Support Protocol: A support protocol refers to a standardized set of procedures and processes that are followed by a support team in order to provide assistance to clients, customers, or end-users. The support protocol may include steps for receiving support requests, troubleshooting issues, escalating problems, and resolving issues in a timely and efficient manner. The purpose of a support protocol is to ensure that support is delivered consistently and effectively, regardless of the nature of the issue or the experience level of the support team. A well-defined support protocol can improve customer satisfaction and help to minimize downtime and lost productivity.