Cyber Attack Incident Response and
Remediation
Services

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A Reliable partner you can Trust

Looking For Something Else? Search Here

A Reliable partner you can Trust

Does Your Business Need Assistance from a Cyber Attack Incident Response Team?

San Diego Tech Support provides expert cyber attack remediation and incident response consulting services throughout Southern California. You will be back to normal operations (at least a new normal) with our cyber attack incident response and remediation services.

 

If Your Business Has Been Hit With a Cyber-Attack Incident, Here’s How Our Cybersecurity Incident Response Process Service Would Look:

 

The first step in the cyber-attack remediation process is to identify preliminary information about your business, your information systems and identify affected systems. This will enable us to create a basic cyber incident response plan. The original plan needs to have some flexibility to it, the incident response planning may become more of a process itself depending (we may need to continuously make changes to it) on our findings throughout different stages in the incident response steps or procedures.

 

We will need to determine if your business is completely operational, partially down, or completely non-operational. Additionally, if it is down, is this due to the cyber incidents in question? We will determine if any security incidents have occurred -or verify they have not. Or is this due to something else? If you’re completely down, we will prioritize getting your business up and running first. We will also check your firewall logs for security events and see if our analysts discover anything suspicious.

 

Depending on the number of offices in your business operation, we may need to interact with additional office locations. We will need to determine if the security incident has done anything to their computer network or impacted any machines or data or if it’s specific to one location. Throughout the incident response process, we will continue to gather information throughout all steps and adjust our incident response plans according to our findings.

 

We will identify key incident response team members – then associate them to incident response roles (if applicable). We will ask questions and gather information regarding your IT environment. This will help us identify the attack vector and identify proper ways to make sure the process is moving along quickly and properly. 

 

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If You’ve Been Hit With a Cyber Attack, Rely On San Diego Tech Support for Help

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Cyber Attack Incident Response Services Customized to Your San Diego Business:

All of our cybersecurity services are tailored according to your business needs. We will analyze your data and information use in order to provide you with effective recommendations. Further, our cybersecurity professionals will help you identify any potential security threats that can harm your data so that an effective plan can be put into action. 

 

After our service removes the cyber attack, your business will be up and running.  We can then roll out a multi-layers cybersecurity solution to protect your data moving forward. We will make sure this issue doesn’t happen again. 

 

With San Diego Tech Support, You Will Gain These Benefits
­­Small Businesses in San Diego Have These Key Issues with Local Tech Support Service Providers Specifically Surrounding Cyber Attack Remediation

Over the years, working in the technical services industry, we've oftentimes heard customer complaints regarding lack of satisfaction with previous service providers. Within our experience, the problem isn't usually with a service provider's technical services - the issue lies within the way their business is run.  Most of the time, one-person or two-person service shops usually fail to comply with the customer service side of the business. Service providers with this structure do not have the ability to deliver managed solutions effectively. For example, an individual tech consultant does not have the capacity to respond to multiple cyber attacks simultaneously (even if they are an expert). A tech-team would be more appropriate for this type of requirement. The first identification that a small scale service provider might be a problem, would be this: Were you using an independent technical service consultant when your business was hit with a cyber attack? Most of the time, the answer is “yes and no.” This is the case because businesses only call tech consultants when the business owner or manager thinks they need the service. Operational status has given a false sense of security. Don’t fall victim to this limited state.

Common Customer Complaints Surrounding Cyber Attack Remediation Services

Reliability

Clients have faced reliability difficulties and scheduling challenges with independent service providers.

Pricing

Many clients have faced issues with pesky hourly fees. Independent contractors may charge you their reasonable hourly rate. However, their living depends on their service hours. So, their goal is always to bill you as much as possible.

Lack of specialization

Local independent service providers may not have a specialized expert with sufficient skills to tackle the specific challenge you’re facing.

In the case of Independent IT Contractors- many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades Master of None. The result is- it may take significantly longer to fix the same type of issue a Specialized Technician would have fixed in 1 hour.

VS

IT Consultant
Most of the time, local service contractor (IT Guy) agreements for Cyber Attack Incident Services (in San Diego) fail for the following reasons:
Trusted IT Support Company
Service Agreements with Managed Service Providers For Cyber Security Services (Including Cyber Attack Consulting Services) Don’t Usually Fail For the Same Reasons
Is San Diego Tech Support the Best Cyber Security Service Provider to Offer Cyber Attack Incident Response Services in Southern California?

With the number of cybersecurity service providers in the industry, it’s hard to say that we are the best cyber incident response service provider for your cyber attack consulting services. We are, however, a reliable, responsible, skilled and technically-savvy group of professionals, and we can get the job done. We focus on delivering an effective service by offering a unique total value proposition across the board so that many businesses rely on us and our services. Collectively, our tech team covers all areas where small to the medium-sized business may rely on their IT partner.

 

You can definitely trust San Diego Tech Support to provide a reliable service – we’ll get the job done. We are a local branch, part of a larger national service provider. Our cybersecurity services always meet compliance regulations and standards, when needed. Our partnerships with Microsoft, Google and many other enterprise level organizations are a testament to the level of dedication our team has to our service delivery and effectiveness.

 

All of our incident response processes follow guidelines as identified by NIST. This enables your organization to understand that we are dealing with this incident properly. You can find more specific information related to the handling guidelines including processes and procedures here:

 

https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-61r2.pdf

If you’re ready to take the next step, there is no obligation:
For a Fast Cyber Incident Response Service Provider, Contact San Diego Tech Support!

Contact our tech-team today. Provide us as many details as you can in the comments section.  Or give us a call.  We look forward to helping you remediate your cyber threat.  If you need a sample report for insurance, you can include that in the request as well.

    Additional Managed Services San Diego Tech Support Provides

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    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Complete IT Technology Outsourcing Service

    Proactive Monitoring agents for each Desktop/Laptop and Server.

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    Proactive Monitoring agents for each Desktop/Laptop and Server.

    IT Vendor Management Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

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    Managed Data Storage Services

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Managed IT Services for Small Businesses

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Managed IT Services Pricing

    Proactive Monitoring agents for each Desktop/Laptop and Server.

    Frequently Asked Questions

    San Diego Tech Support has the internal technical capabilities, processes, procedures and service requirements needed to effectively set-up a secure business network.  Our cyber security services cover a wide range of different industries, service types, regulatory challenges and other details – but in the end they are all cybersecurity tasks.  If you’re interested in inquiring regarding a specific cybersecurity project or service, please let us know and we can discuss your project in more detail.

    San Diego Tech Support is a small local company, but with a direct attachment to a larger national service provider. San Diego Tech Support also has affiliations with several other IT support organizations, such as Pop Quiz Computers – popquizmsp.com, racecs.com as well as others.

     

    When evaluated independently, San Diego Tech support is a smaller operation, but when evaluated from a capability point of view, San Diego Tech Support retains the service level of a national service provider with a dedicated service desk, dispatching capabilities, extensive onsite support, and customer support services on par with any national or regional IT services firm.

    Most IT service providers have limitations with service delivery capability.  In one-man or two-man tech shops, businesses may find a local service provider less than adequate if corporate businesses have a large degree of IT support needs.  San Diego Tech Support resolves these service delivery limitations with a full team and scalable service offerings.

    Our tech team collectively has more than 150 years of combined experience.  Combined, we have the skills to provide service in every area any small business or enterprise business must rely on for professional-grade IT support services.

    San Diego Tech Support typically supports client businesses generating 2 million dollars per year or more in revenue, with respectable profit margins.  While we don’t provide specific minimums for new clients, we feel that our services would provide an advantage for most small businesses, but businesses with 2 million in revenue or more may experience an additional value for our services.  We prefer to work with clients we can help.  This enables us to develop a long term relationship with our clients, and it helps us keep a win-win relationship with our clients.  We help them, and they help us!

    We don’t always require a monthly service plan for all of our services, however, most businesses do need ongoing support service related to IT.  Many small business owners are not aware of the need for technology maintenance and proactive services.  Sometimes it’s because businesses are operating on very thin margins.  

     

    Technology systems are complex, and businesses are also complex.  We need to utilize as much information in business and technology to create a happy medium between price and value.  This is the secret mix that enables us to grow our business, AND support your business effectively and reliably.

     

    In order for us to develop enough revenue to support our business and grow our business, we do need clients who value IT.  Additionally, we need to make sure that our clients have the ability to grow and scale their businesses.  This puts our business in a place where we can grow with our clients.

    Client Testimonials
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    Our IT Support Team

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