Cyber Attack Incident Response and
Remediation Services

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A Reliable IT Support partner you can Trust

Looking For Something Else? Search Here

A Reliable IT Support partner you can Trust

Does Your Business Need Assistance from a Cyber Attack Incident Response Team?

San Diego Tech Support provides expert cyber attack remediation and incident response consulting services throughout Southern California. You will be back to normal operations (at least a new normal) with our cyber attack incident response and remediation services.

If Your Business Has Been Hit With a Cyber-Attack Incident, Here’s How Our Cybersecurity Incident Response Process Service Would Look:

The first step in the cyber-attack remediation process is to identify preliminary information about your business, your information systems and identify affected systems. This will enable us to create a basic cyber incident response plan. The original plan needs to have some flexibility to it, the incident response planning may become more of a process itself depending (we may need to continuously make changes to it) on our findings throughout different stages in the incident response steps or procedures.

We will need to determine if your business is completely operational, partially down, or completely non-operational. Additionally, if it is down, is this due to the cyber incidents in question? We will determine if any security incidents have occurred -or verify they have not. Or is this due to something else? If you’re completely down, we will prioritize getting your business up and running first. We will also check your firewall logs for security events and see if our analysts discover anything suspicious.

Depending on the number of offices in your business operation, we may need to interact with additional office locations. We will need to determine if the security incident has done anything to their computer network or impacted any machines or data or if it’s specific to one location. Throughout the incident response process, we will continue to gather information throughout all steps and adjust our incident response plans according to our findings.

We will identify key incident response team members – then associate them to incident response roles (if applicable). We will ask questions and gather information regarding your IT environment. This will help us identify the attack vector and identify proper ways to make sure the process is moving along quickly and properly.

If You’ve Been Hit With a Cyber Attack, Rely On San Diego Tech Support for Help

Attack vector identification
Virus identification (What is the level of severity?)
Analysis of local and remote systems involved
Response planning (We will identify key team roles according to your team and work with you to remediate the attack.)
Evaluation of virus and malicious activities on network systems
Continuous reporting and documentation
Interaction and communication with insurance companies (if required)

Reporting to required agencies (if obligated)
Negotiation with cyber attacker for cryptocurrency payments
Review of system logs, such as network monitors, firewall, routers, and network control devices
Cryptocurrency payment services to pay the attacker (if required)
Evaluation of potential ongoing threats to your data
Deep packet traffic inspection analysis
Recommendations on rebuilding your network (if needed)

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Cyber Attack Incident Response Services Customized to Your San Diego Business:

All of our cybersecurity services are tailored according to your business needs. We will analyze your data and information use in order to provide you with effective recommendations. Further, our cybersecurity professionals will help you identify any potential security threats that can harm your data so that an effective plan can be put into action.

After our service removes the cyber attack, your business will be up and running. We can then roll out a multi-layers cybersecurity solution to protect your data moving forward. We will make sure this issue doesn’t happen again.

With San Diego Tech Support, You Will Gain These Benefits

Fast access to a business network that works again
Improved data security after you’re back up
Assistance with decrypting encrypted files
Help with insurance-related documentation or interaction
Reduction in security loopholes (The end goal will be to reduce the possibility of data loss or a future security breach)
Fixes for unsafe network infrastructure (We'll resolve that.)
Loopholes in access management and access control configurations
Adequate and professional documentation to retain information (This can be used for insurance purposes, your own needs or even for compliance concerns.)
Remediation for open attack vectors in business network security posture

Small Businesses in San Diego Have These Key Issues with Local Tech Support Service Providers Specifically Surrounding Cyber Attack Remediation

Over the years, working in the technical services industry, we've oftentimes heard customer complaints regarding lack of satisfaction with previous service providers. Within our experience, the problem isn't usually with a service provider's technical services - the issue lies within the way their business is run. Most of the time, one-person or two-person service shops usually fail to comply with the customer service side of the business. Service providers with this structure do not have the ability to deliver managed solutions effectively. For example, an individual tech consultant does not have the capacity to respond to multiple cyber attacks simultaneously (even if they are an expert). A tech-team would be more appropriate for this type of requirement. The first identification that a small scale service provider might be a problem, would be this: Were you using an independent technical service consultant when your business was hit with a cyber attack? Most of the time, the answer is “yes and no.” This is the case because businesses only call tech consultants when the business owner or manager thinks they need the service. Operational status has given a false sense of security. Don’t fall victim to this limited state.

Common Customer Complaints Surrounding Cyber Attack Remediation Services

In the case of Independent IT Contractors- many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades Master of None. The result is- it may take significantly longer to fix the same type of issue a Specialized Technician would have fixed in 1 hour.

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IT Consultant

Most of the time, local service contractor (IT Guy) agreements for Cyber Attack Incident Services (in San Diego) fail for the following reasons:

Conflicting goals: The service provider's goal is to increase the service hours, the client's goal is to reduce service hours.
Lack of specialization: Independent technical consultants or "computer guys" oftentimes lack specialization, which is needed in cybersecurity services.
Lack of availability: Businesses require consistent support to maintain a robust network security posture. Independent service providers lack a developed team; lack of resources will negatively impact the level of service offered.
Scheduling challenges: Since the local service provider needs to run his business by maximizing service hours, he may not have the capability to schedule tasks or projects if they are a short in billable hours- like reviewing a security log and reporting it.

Trusted IT Support Company

Service Agreements with Managed Service Providers For Cyber Security Services (Including Cyber Attack Consulting Services) Don’t Usually Fail For the Same Reasons

Effective billing models: Seasoned service providers offer flat-rate services. We don't operate our businesses by charging as many hours as possible. We usually don’t require pesky hourly fees. With cyber attacks, there are too many variables to determine a project rate upfront as additional services may be required to fully address the issues when an incident occurs. If you are interested in a project rate with a ceiling, we can do that, but it’s difficult to guarantee results since each cyber attack is different, and the business impacts will vary from one case to another.
Effective scheduling and robust service delivery: Since we have a team of seasoned engineers, it's easy to block off a slot on a calendar when needed. Other than that, you'll have our team monitoring and managing your network. This is part of what we do by default. Our systems will alert us when a traffic or security event occurs on your network. We will take action.
Aligned goals (service provider and client): Our goals are your goals. We will effectively run your security services at one flat rate. If security instances come up, those are billed only according to the pricing in our agreement.
Specialized technicians: Each of our team members have a specific role. Service projects or service tickets will be distributed to the technician who is best suited for the task. This will resolve your issues quickly and more efficiently than a jack of all trades type of technician.

Is San Diego Tech Support the Best Cyber Security Service Provider to Offer Cyber Attack Incident Response Services in Southern California?

With the number of cybersecurity service providers in the industry, it’s hard to say that we are the best cyber incident response service provider for your cyber attack consulting services. We are, however, a reliable, responsible, skilled and technically-savvy group of professionals, and we can get the job done. We focus on delivering an effective service by offering a unique total value proposition across the board so that many businesses rely on us and our services. Collectively, our tech team covers all areas where small to the medium-sized business may rely on their IT partner.

You can definitely trust San Diego Tech Support to provide a reliable service – we’ll get the job done. We are a local branch, part of a larger national service provider. Our cybersecurity services always meet compliance regulations and standards, when needed. Our partnerships with Microsoft, Google and many other enterprise level organizations are a testament to the level of dedication our team has to our service delivery and effectiveness.

All of our incident response processes follow guidelines as identified by NIST. This enables your organization to understand that we are dealing with this incident properly. You can find more specific information related to the handling guidelines including processes and procedures here:

https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-61r2.pdf

If you’re ready to take the next step, there is no obligation:

For a Fast Cyber Incident Response Service Provider, Contact San Diego Tech Support!

Contact our tech-team today. Provide us as many details as you can in the comments section. Or give us a call. We look forward to helping you remediate your cyber threat. If you need a sample report for insurance, you can include that in the request as well.