Cyber Attack Incident Response and
Remediation Services

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A Reliable IT Support partner you can Trust

Looking For Something Else? Search Here

A Reliable IT Support partner you can Trust

Does Your Business Need Assistance From a Cyber Attack Incident Response Team?

San Diego Tech Support provides expert cyber attack remediation and incident response consulting services throughout Southern California. With our cyber attack incident response and remediation services, you will return to normal operations (at least a new normal).

If Your Business was Hit With a Cyber-Attack, Here’s How Our Cybersecurity Incident Response Process Service Would Look:

The first step in the cyber-attack remediation process is identifying preliminary information about your business and your information systems and identifying affected systems. This will enable us to create a basic cyber incident response plan. The original method needs to have some flexibility, and the incident response planning may become more of a process itself depending (we may need to make changes to it continuously) on our findings throughout different stages in the incident response steps or procedures. We must determine if your business is entirely operational, partially down, or non-operational.

Additionally, is this due to the cyber incidents in question if it is down?

We will determine if any security incidents have occurred -or verify they have not. Or is this due to something else? If you’re completely down, we will prioritize getting your business up and running first. We will also check your firewall logs for security events and see if our analysts discover anything suspicious.

Depending on the number of offices in your business, we may need to interact with additional office locations. We will need to determine if the security incident has done anything to their computer network, impacted any machines or data, or if it’s specific to one location. Throughout the incident response process, we will continue to gather information throughout all steps and adjust our incident response plans according to our findings.

We will identify key incident response team members – then associate them with incident response roles (if applicable). We will ask questions and gather information regarding your IT environment. This will help us identify the attack vector and proper ways to ensure the process is moving along quickly and adequately.

If You've Been Hit With a Cyber Attack, Rely On San Diego Tech Support for Help

Attack vector identification
Virus identification (What is the level of severity?)
Analysis of local and remote systems involved
Response planning (We will identify key team roles according to your team and work with you to remediate the attack.)
Evaluation of virus and malicious activities on network systems
Continuous reporting and documentation
Interaction and communication with insurance companies (if required)

Reporting to required agencies (if obligated)
Negotiation with cyber attacker for cryptocurrency payments
Review of system logs, such as network monitors, firewall, routers, and network control devices
Cryptocurrency payment services to pay the attacker (if required)
Evaluation of potential ongoing threats to your data
Deep packet traffic inspection analysis
Recommendations on rebuilding your network (if needed)

The Large Number of Service Providers in the Marketplace.

If You're Interested in a Network Rebuild, We Will Build and Design an IT System Using Security Best Practices

Effective system monitoring
Security control policies and access control restrictions
Employee training for cyber hygiene and security awareness
Cloud application security
Managed email with advanced threat detection
Encryption for mobile devices such as laptops and tablets
And more

Later in the process:

We continue with a more detail-oriented approach to our original plan since we will have more information to work with. We create a more detail oriented and formal incident response plan to identify essential incident response procedures moving forward. We will begin to search for the attack vector and identify proper ways to ensure the process moves along correctly. This will also help us determine if a data breach or multiple breaches occurred within this incident. We can then assist in handling the rest of the event if any sensitive data has been compromised, or we can determine that it looks like a breach didn’t occur.

Once the threat is located, we can determine the best course of action and a more-refined plan from that point forward. We can identify a resolution based on its severity level. These services can be performed on a project or on a time and materials basis. Or they can become the first step in a managed cybersecurity services program.

We often recommend rebuilding certain aspects of your network infrastructure or overhauling it after an attack. In almost all cases, we’ll have a good amount of strategic technical advice that can reform the cybersecurity posture and reinforce your cyber resilience to prevent or mitigate cyber threats and stop them before they become a problem. When redesigning or rebuilding the network, we will button up the weaker aspects of your computer network with more bulletproof cybersecurity requirements in place.

After our initial project is complete:
We’ll review our findings and conclude the cyber-attack incident response service, then make adjustments and create an ongoing service agreement based on our recommendations and your business needs.

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Cyber Attack Incident Response Services Customized to Your San Diego Business

All of our cybersecurity services are tailored according to your business needs. We will analyze your data and information used to provide you with practical recommendations. Further, our cybersecurity professionals will help you identify any potential security threats that can harm your data so that an effective plan can be implemented.

After our service removes the cyber attack, your business will be up and running. We can then roll out a multi-layer cybersecurity solution to protect your data. We will make sure this issue doesn’t happen again.

With San Diego Tech Support, You Will Gain These Benefits

Fast access to a business network that works again
Improved data security after you’re back up
Assistance with decrypting encrypted files
Help with insurance-related documentation or interaction
Reduction in security loopholes (The end goal will be to reduce the possibility of data loss or a future security breach)
Fixes for unsafe network infrastructure (We'll resolve that.)
Loopholes in access management and access control configurations
Adequate and professional documentation. This is important for insurance purposes, your own needs, or compliance concerns.
Remediation for open attack vectors in business network security posture

Small Businesses in San Diego Have These Key Issues With Local Tech Support Service Providers Specifically Surrounding Cyber Attack Remediation

Over the years, working in the technical services industry, we’ve often heard clients’ dissatisfaction with previous service providers. In our experience, the problem isn’t usually with a service provider’s technical capabilities- the issue lies in how their business is run.

Most of the time, one-person or two-person service shops usually fail to comply with the customer service side of the business. Service providers need a more robust team to deliver Managed IT Services effectively. For example, an individual tech consultant cannot respond to multiple cyber attacks simultaneously (even if they are an expert). A tech team would be more appropriate for this type of requirement.

The first identification that a small scale service provider might be a problem would be this: Were you using an independent technical service consultant when your business was hit with a cyber attack? Most of the time, the answer is “yes and no.” Companies only call tech consultants when the business owner or manager thinks they need the service. Operational status has given a false sense of security.

Common Customer Complaints Surrounding Cyber Attack Remediation Services

VS

IT Consultant

Most Of The Time, Local Service Contractor (IT-Guy) Agreements For Cyber Attack Incident Response Services (in San Diego) Fail For the Following Reasons

Conflicting goals: The service provider's goal is to increase the service hours, and the client's goal is to reduce service hours.
Lack of specialization: Independent technical consultants or "computer guys" frequently lack specialized skill sets. Specialists are needed for cyber attack remediation, especially in environments with multiple offices.
Lack of availability: Businesses require consistent support to maintain a robust network security posture. Independent service providers lack a developed team. A strong team is needed when dealing with incidents such as cyber-attacks.
Scheduling challenges: Since the local service provider needs to run his business by maximizing service hours, he may be unable to schedule tasks or projects if they are short in billable hours- like reviewing a security log and reporting it.

Trusted IT Support Company

Service Agreements with Managed Service Providers For Cyber Security Services (Including Cyber Attack Consulting Services) Don't Usually Fail For the Same Reasons Effective

Effective billing models: Seasoned service providers offer flat-rate services. We don't operate our businesses by charging as many hours as possible. We usually don't require hourly fees.
Effective scheduling and robust service delivery: Since we have a team of seasoned engineers, it's easy to block off a slot on a calendar when needed. You'll also have our team monitoring and managing your network. Our systems will alert us when a traffic or security event occurs on your network. We will take action.
Aligned goals (service provider and client): Your goals align with ours. We will effectively run your security services at one flat rate. If security instances come up, those are billed only according to the pricing in our agreement.
Specialized technicians: Each of our team members have a specific role. Service tickets are sent to the technician who is best suited for the task. This will resolve your issues quickly and more efficiently than a jack-of-all-trades technician.

Is San Diego Tech Support the Best Cyber Security Service Provider to Offer Cyber Attack Incident Response Services in Southern California?

With the number of cybersecurity service providers in the industry, it’s hard to say that we are the best cyber incident response service provider for your cyber attack consulting services. We are, however, a reliable, responsible, skilled and technically-savvy group of professionals, and we can get the job done. We focus on delivering an effective service by offering a unique total value proposition across the board so that many businesses rely on us and our services. Our tech team collectively covers all areas where small to medium-sized companies rely on their IT partner.

You can always trust San Diego Tech Support to provide a reliable service. We are a local branch, part of a national service provider. Our cybersecurity services always meet compliance regulations and standards when needed. Our partnerships with Microsoft, Google and many other enterprise level organizations are a testament to our team’s dedication to our service delivery and effectiveness.

All of our incident response processes follow guidelines as identified by NIST. This enables your organization to understand that we are dealing with this incident properly. You can find more specific information related to the handling guidelines, including processes and procedures, here:

https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-61r2.pdf

For a Fast Cyber Incident Response Service Provider, Contact San Diego Tech Support!

Contact our tech team today. Please provide us with as many details as possible in the comments section. Or give us a call. We look forward to helping you remediate your cyber threat. If you need a sample insurance report, you can also include that in the request.