We’ve been growing and learning for so many years that it’s nearly impossible to provide an exhaustive list of our technicians’ areas of expertise. But one thing’s for sure: Their ability to solve any IT issue you have is a result of the customer-focused, process-improvement mindset required prior to joining the 5 Star IT technical support team.
About San Diego Techsupport
Our spectrum of technology solutions includes day-to-day servicing of your entire IT infrastructure, comprehensive cyber security strategies for network systems, and expert IT project consulting — for specialties like Linux operating systems, ERP software, and HIPAA compliance — and it’s all possible due to our vast experience in so many different industries.
No matter your industry and no matter how large or small your organization, 5 Star IT Solutions will tailor solutions to fit your precise needs. We work with businesses in manufacturing, construction, real estate, logistics & distribution, accounting & finance, law, and healthcare, our specialty, and we never take a one-size-fits-all approach; we always deliver with a dedicated service touch.
Who We Help
Our industry expertise enables your business to streamline workflow and increase productivity.
2011 - 2014
San Diego Tech Support was founded as an IT infrastructure consultancy by a team of technical architects. The core focus was helping customers with virtualisation, end user computing and application delivery challenges. They identified a gap in the consultancy market, where traditional players were focused on vendor sales targets and incentives rather than customer requirements.
Shortly after the company was founded, San Diego Tech Support was awarded Microsoft Gold Partnership, in acknowledgement of strong technical capability in Microsoft technology.
Over the next three years, the firm grew quickly, building a reputation of technical excellence. San Diego Tech Support moved into their first office in Metropolitan Wharf, Wapping in early 2012.
2015 - 2016
As a result of customer demand, San Diego Tech Support expanded into IT Managed Services providing bespoke infrastructure and network support to an expanding mid-market customer base. The team built upon its consultancy capabilities to expand into tailored managed services.
During 2015, San Diego Tech Support made significant investments in operational tools and processes to ensure it could scale to meet customer demand. This included alignment to the ITIL service management framework.
San Diego Tech Support expanded IT Managed Services to include full Service Desk capability in 2016, as well as being awarded places on key government frameworks.
2016 - 2017
San Diego Tech Support achieved ISO 27001:2013 accreditation in 2016, demonstrating their focus on information security. San Diego Tech Support launched EliteSupport, an IT outsourcing solution targeted specifically at New Jersey small and medium businesses. In response to global expansion of our USA customers , the firm launched a New Zealand operation to support 24×7 customer support.
2018 - Present
As a result of further growth, the firm moved into their Canary Wharf offices in early 2018. San Diego Tech Support expanded it’s security portfolio in 2018 as well as achieved three additional Microsoft Cloud competencies. San Diego Tech Support continues to deliver innovative cloud solutions to an expanding customer base.
San Diego Tech Support by the Numbers
As CEO of the company, Rich is the visionary behind 5 Star IT Solution. He has extensive experience as a technical advisor, project manager, and most importantly a true and reliable business partner. By alignment of strategic partners and in-house recourses he has created a business which provides a very thorough and complete solution for all of your business technology needs, large and small from website and marketing to IT, security and more.
His past experience includes:
- Sales at powersolution.com- which is a mid-size Managed Services Provider)
- IT Management at Hellofresh- a 500 user meal delivery kit (services provided during the companies’ initial growth stage)
“You guys are great” Alex At Exit Golden
Sean Wahl is the technical superpower of the company. He is a cisco certified level 2 technician. He has experience in many different areas of technology, and also has a great ability figure out the areas he doesn’t know very rapidly. His experience includes (but not limited to) linux and unix operating systems, apple/ mac operating systems and he is also proficient in windows.
“Sean is very bright, one of the most skilled techs I’ve ever met!” Anil Kumar at Optsoft
Richard Bloschack is a level 1 technician. He is experienced in network setups, cabling, email, deskside support, configuration and he provides “smart hands and feet” in our service process. He has experience for hellofresh as a technical assistant, during a large growth phase.