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Many Managed IT Services Businesses and Tech Support Companies have good technical capabilities. They are great at solving technical challenges. But sometimes, they’re not so effective in solving business challenges, and many lack customer service skills. In many cases, businesses have a unique set of needs and require specialized technology skill sets (which may not be offered) by a standard IT Support Company, or a run of the mill IT Services Consultant. We’ve effectively resolved these issues by designing an effective model or process and connecting it to the right team for service delivery.
Our business is Unique. We’ve been able to resolve a widespread business problem for small businesses who need technology services. We’ve done this in a very innovative and effective way. San Diego Tech Support is an extension of Race Computer Services LLC. We use the business infrastructure and back end help desk and technical support stack to deliver and distribute managed service offerings locally to our San Diego Businesses.
The key differentiator between us and others is our unique value proposition. Much of our back end processes rely on our platform style business model from our parent organization. This enables us (and ensures that we can) offer technical services (many different specialized skill sets) to a variety of different businesses in many different areas. Utilizing our core team (Cyber Security Experts and Systems administrators) in combination with an extended service distribution network if you have offices in external locations.
Our Service Distribution Network is an extended team of specialists. Each of our specialists are onboarded to the same level or standard that a direct employee would have when they undergo a hiring process. We verify their capabilities, and we verify their service availability and geographical coverage areas. We also provide our Service Network individuals with value-added services such as marketing services, content writing and lead generation services. These services help keep our company culture strong throughout our network, for both internal and external service providers.
You can leverage both normalized and standard technology services, as well as highly specialized technology skill sets and access on demand resources in a way where you have more control, a higher level of efficiency, budget controls, and expenditure guidelines all incorporated into your service agreement. And a management team on the backend for service management and documentation at no additional burden.
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